Telephone Support Volunteer - Isle of Man

Want to use your interpersonal skills over the telephone to provide vital support and services information to people affected by dementia?

As a Telephone Support Volunteer you will help people living with dementia, affected by dementia or people that are worried about their memory connect to support and services that are available to them. You will provide a service that is tailored to a person's needs, interests, abilities, history and personality. You will be a key point of contact for people using our services, ensuring that we keep in touch with people at a time when they need our support.

This role will be subject to a satisfactory Criminal Records Check from either the Disclosure and Barring Service (England & Wales), Disclosure Scotland Check (Scotland) or AccessNI (Northern Ireland). If you require further information regarding Criminal Records Check, please contact[email protected]  

As a telephone support volunteer you will help us to keep in contact with the people we support. After people living with dementia and their families have been visited by a Dementia Adviser we offer them ongoing support by way of KiT (Keep In Touch) calls. A friendly voice that checks how they are and if they need any new support. 
You will be provided with a laptop and phone along with comprehensive learning and mentoring. Working from home, you will need access to an internet connection. 
The role can be flexible and you can offer your support in time or make a commitment to complete a set number of calls each week. 
You will need a good level of IT skills. A friendly approach and be able to engage with people over the telephone who may be emotional. 

Interested?  To apply for this role please click on the 'Apply' button at the bottom of the page. 

You’ll be great for the role if you:

• You want to enable people using our service access the right support.
• You have good verbal communication and listening skills, particularly on the telephone.
• You are perceptive and able to demonstrate empathy with others.
• You are flexible, willing to learn and enjoy being part of a team.
• You are over the age of 18

If you find completing online applications difficult, please don't let this stop you from applying....please call or email us and we can support you with the application process.  You can contact the Volunteering Support Team by emailing [email protected] or call on 0300 222 5706

At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins. We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.

Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.

Our Values

We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.

Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.

Through our values we will make the greatest difference for people affected by dementia.

Equal Opportunities

We’re a national charity providing dementia support to a community that’s ethnically diverse, but we don’t reflect this in our senior leadership. This needs to change.

We need to ensure the voices around our table better reflect and understand the community we exist to serve. We welcome applications from people of all backgrounds, particularly those from ethnically diverse communities who are traditionally underrepresented in the charity sector leadership roles.

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.