Local Services Manager

Are you looking for a leadership role where you can make a real difference to dementia services across Norfolk and Suffolk?

Do you have the skills to manage contracts, lead and support a team, and work collaboratively within a multi‑agency pathway to improve outcomes for people affected by dementia?

We’re excited to offer an opportunity to join Alzheimer’s Society as a Local Services Manager for Norfolk and Suffolk. In this role, you’ll provide leadership and oversight for locally commissioned dementia support services, ensuring they are high‑quality, person‑centred, and responsive to local need. You’ll work closely with partners across health, social care and the voluntary sector, using insight and lived experience to shape service delivery and continuous improvement.

This is a home‑based role, with regular travel across Norfolk and Suffolk, and occasional travel across the wider region for meetings, engagement activity and partnership working. Mileage expenses will be paid from the Norfolk and Suffolk border.

If you’re a collaborative, organised and values‑driven leader who is motivated by making a meaningful impact for people affected by dementia, we’d love to hear from you.

About you

You will have:

• Experience in managing or supporting service delivery, ideally within health, social care or community settings or transferable experience from related sectors.
  
• Experience in leading teams and managing contracts.
  
• Passionate about improving services for people affected by dementia and committed to our values.
  
• Comfortable working independently and collaboratively across a dispersed team.
  
• Have organisational and relationship-building skills, with the ability to engage stakeholders and monitor performance.
  
• Be able to travel regularly across Norfolk and Suffolk and maintain a strong local presence.

Please don’t be put off from applying if you don’t meet every single requirement listed. We recognise the value of transferable skills and lived experience, and we’re keen to hear from candidates who can demonstrate potential, capability and a willingness to learn.

Key Responsibilities:

• Provide operational and contractual oversight of the Norfolk and Suffolk dementia support service, ensuring delivery in line with the contract.
• Lead, manage and support a team of Dementia Advisers, ensuring high‑quality, person‑centred support and strong performance
• Work in close partnership with other Local Services Manager to ensure consistent, seamless service delivery across Norfolk and Suffolk.
• Develop and maintain effective relationships with local authorities, NHS partners and wider pathway stakeholders.
• Use performance data, quality assurance and lived experience insight to identify opportunities to strengthen services and improve outcomes for people affected by dementia.

Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we're working towards a world where dementia no longer devastates lives.

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.  

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society. 

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people. 

Our hiring process

During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply.  Please also contact Alzheimer's Society Talent Acquisition Team via [email protected] for application support or any adjustments you might need.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.

We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.

We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a Criminal Record Check at the relevant level. You can read more information via our Website.

Giving back to you

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. 

You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.