Community Support Adviser

This is a varied, community focused role. You might spend your day visiting someone in their home, talking with a carer, connecting with local services or other professionals, or supporting community activities such as Singing for the Brain. While some of your administration and record keeping can be completed from home, this is not primarily a home based role. You will regularly be out in the community meeting and supporting people across Solihull.

Being able to travel independently and reliably across Solihull is important. Travelling between different parts of the borough can be difficult using public transport, particularly between north and south Solihull. Access to your own vehicle would be helpful, although it is not essential if you have another reliable way of travelling across the area.

Your experience might come from care or health, teaching, community work or another people focused role. You may also have gained relevant skills through your own lived experience. What matters is that you can listen well, communicate with empathy and build trusting relationships with people from different backgrounds.

There will be plenty to learn. You will develop your understanding of local services and the wider social care system so that you can help people affected by dementia find their way through the different support available. You do not need to arrive knowing everything. Being curious, open to learning and able to pick up new information will be important.

About you

You could be a great fit for this role if you:

• Listen carefully and take the time to understand what matters to someone.
• Communicate clearly, sensitively and confidently with people living with dementia, carers, colleagues and other professionals.
• Can build positive and trusting relationships with people from different backgrounds and circumstances.
• Are curious, adaptable and open to learning, with the ability to quickly develop your knowledge of local services and social care.
• Bring relevant transferable skills from a people focused role or experience.
• Are comfortable working independently and can travel reliably across Solihull.
• Enjoy being part of a supportive team, contributing your own strengths and sharing knowledge with others.

You will be joining a small and supportive team with a wide range of knowledge and experience. People within the team bring different strengths and share their knowledge with each other.

We are not looking for another particular specialism. We are looking for an adaptable all rounder who brings strong people skills, is willing to learn and can develop their understanding of the support available locally.

Above all, we are looking for someone who cares about making a difference. Someone who can listen without judgement, communicate with empathy and help people affected by dementia feel heard, understood and better able to find the support that is right for them.

You do not need to tick every box or have done this exact role before. If you recognise your skills in what we have described and share our commitment to supporting people affected by dementia, we would love to hear from you.

The interviews are provisionally planned for w/c 23rd November 2026.

This role is known internally as Dementia Adviser.

Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we're working towards a world where dementia no longer devastates lives.

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.  

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society. 

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people. 

Our hiring process

During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply.  Please also contact Alzheimer's Society Talent Acquisition Team via [email protected] for application support or any adjustments you might need.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.

We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.

We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a Criminal Record Check at the relevant level. You can read more information via our Website.

Giving back to you

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. 

You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.

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