Advertising Salary
£23,933 - £25,873 Per Annum
Hours Per Week
35
All Locations
Plymouth
All Departments
Income and Engagement
Permanent
External Advertising End Date
23 Sep 2024

About The Role

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
 
We are looking to recruit a Fundraising and Marketing Support Administrator to perform a range of vital functions under the supervision of the Fundraising and Marketing Support Officers.
 
Working within the Supporter Experience Department, you will be able to provide first class services to our supporters, staff and volunteers, providing excellent quality of administrative assistance. You'll be able to manage a vast range of queries from our customers, assistance in managing any complaints or concerns from our supporters, respond to queries from colleagues both within the team and the wider department.
 
In this role, you will need to be fluid in your approach and be comfortable to adapt to as each queries are different in their scenarios so you'll need to be comfortable in responding to our supporters both via phone and email. We also tend to receive onsite visitors from our supporters, giving donations or seeking more information so communication and strong customer service skills are essential.
 
Note: this is a office based position, located in Plymouth.
 
Alzheimer's Society have recently been named on the Sunday Times Best Places to Work 2023! We have achieved excellent scores for workplace happiness, pride, and job satisfaction. This is a fantastic achievement and we're incredibly proud as this is fantastic indication of how far we’ve travelled over the past few years.

We would love to welcome more outstanding people to join our exciting journey to make the greatest difference for people affected by dementia.
 
About you
  • We’re looking for someone with a great personality who can become a key person in our friendly team. 
  • A strong sense of compassion and empathy, as you will deal with sensitive situations from our supporters, staff and volunteers on a regular basis
  • Verbal and written communication skills to liaise with a diverse range of stakeholders, our supporters and volunteers.
  • Have a strong background in customer service, delivering and creating a first class experience for our supporters and teams.
  • Experience of using a contact management database would be beneficial, in addition to excellent ICT skills. 
  • Attention to detail and a determination to produce and maintain a high standard of work. Data quality is key to the role.
  • Ability to manage a varied and challenging workload and have experience of working to deadlines.

About Alzheimer's Society

Dementia is the biggest health and social challenge of our time.

There are currently estimated to be 900,000 people in the UK with dementia. Many are undiagnosed and facing the realities of their condition alone.

At Alzheimer’s Society we’re working towards a world where dementia no longer devastates lives. We do this by giving help to those living with dementia today and providing hope for the future. We’re here for everyone living with dementia.
 
As a Society, we are made up of people with dementia, carers, trusted experts, campaigners, researchers and clinicians. We are the UK’s largest collective force of people with unparalleled knowledge and over 40 years of experience addressing the biggest challenges facing people living with dementia.

Our Values

We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.

Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.

Through our values we will make the greatest difference for people affected by dementia.

Equal Opportunities

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.

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