We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. We would love for you to include a supporting statement as part of your application letting us know why you are interested in this role.
About the role
Contract: Fixed term contract until 29th November 2025
Location: Home Based
We would love to see a supporting statement included with your application so we can get to know you a little more!
This role will support the delivery of Alzheimer’s Society’s online Dementia Support Forum service and wider Online Communities initiatives. The role involves working with Online Community Assistants and Coordinators to ensure effective day-to-day operation of the service which could include offering support directly to a service user, handling queries that come through via our mailbox, or working on projects to help develop the support that we offer.
This is a remote role with occasional travel to one of our Alzheimer’s Society offices. This role is full-time, 35 hours per week, and the successful candidate will need to be able to work every Saturday and Sunday as well as three days during the week. We can be flexible in terms of which three days during the week you work.
You will:
- Support the delivery of the Dementia Support Forum service (including on weekends), working closely with colleagues to review community activity, handle live issues, and provide clear handover communication to the rest of the team
- Support our volunteer moderators and hosts, who are geographically dispersed and work from home, acknowledging their contributions, offering support and handling their queries in an empathetic manner
- Support Online Community Coordinators in responding to requests and enquiries about the service, building effective working relationships with colleagues from other departments and directorates
- Maintain a watching brief on community discussions and take necessary action to respond to inappropriate content, and moderate in line with our terms and conditions
- Assist with the management of conflict among community members
- Support the effective collection of service data from multiple sources including community discussions, emails, the community software platform and Google Analytics
About you
We are looking for a highly motivated individual, with experience or training in community management, online content moderation, or digital communications. It would be desirable if you had an understanding of dementia and the needs of people affected by dementia.
You will:
- Be empathetic and non-judgmental in your approach with a commitment to equal opportunity
- Have good communication skills to meet the diverse needs of our community and their needs
- Be an excellent written and verbal communicator with proven ability to listen well to others, and to express views in a clear, empathetic and understanding manner
- Be computer and internet literate, with a good knowledge and experience in using online communities and social media platforms
Closing date: 30th October 2024
Interview date: 7th and 8th November 2024