Fundraising Support Administrator

Please note this is a full-time, office-based role.

Every day at Alzheimer’s Society, people affected by dementia turn to us for support, guidance and hope. As the UK’s leading dementia charity, we provide information and support, fund research, improve care, and campaign for lasting change.

Do you enjoy helping people? Are you someone who takes pride in delivering great support and keeping things organised? If so, this could be the role for you.

Behind every donation and fundraising event is a team of people working together to make a difference. As a Fundraising Support Administrator, you will play an important part in helping us support our fundraisers, volunteers and supporters.

You will join our Supporter Experience and Optimisation Team and work closely with the Fundraising Support Team Leaders. From processing donations and responding to enquiries, to resolving concerns with empathy and care, your work will help create a positive experience for everyone who connects with us.

This is a varied and rewarding role for someone who enjoys problem solving, teamwork and working in a fast-moving environment where no two days are the same.

What you’ll be doing

In this role, you will help keep our fundraising support activities running smoothly while delivering a positive experience for supporters, staff and volunteers.

You will:

• Process donations, complete financial administration and maintain accurate records
• Respond to enquiries from supporters and colleagues in a professional and helpful way
• Resolve complaints sensitively and help people feel listened to and supported
• Support projects, team improvements and day-to-day administrative tasks
• Organise and prioritise your workload while working collaboratively with colleagues across the organisation

About you

We are looking for someone who enjoys helping others and is motivated by delivering high quality work and support. You will be a positive and supportive team member with a genuine commitment to providing a great experience for supporters, staff and volunteers.

Are you organised and detail-focused? Can you communicate clearly and build positive relationships with a wide range of people? Are you comfortable managing different priorities and working independently when needed?

To succeed in this role, you will bring:

• Strong IT skills and confidence using databases and Microsoft Office applications
• Experience of financial processing, including cash handling and reconciliation
• Excellent communication, organisation and timekeeping skills
• The ability to manage projects, prioritise workloads and work independently
• A proactive, inclusive and solution-focused approach with strong attention to detail

At Alzheimer’s Society, our people make a real difference every day. In return, we offer a supportive and inclusive environment, opportunities to learn and develop, and a range of benefits that support wellbeing and work-life balance.

If you’re excited about this role but your experience does not match every requirement, we would still love to hear from you.

Interviews are provisionally planned to take place face to face during the week commencing 8th June.

Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we're working towards a world where dementia no longer devastates lives.

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.  

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society. 

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people. 

Our hiring process

During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply.  Please also contact Alzheimer's Society Talent Acquisition Team via [email protected] for application support or any adjustments you might need.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.

We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.

We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a Criminal Record Check at the relevant level. You can read more information via our Website.

Giving back to you

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. 

You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.