At Alzheimer’s Society, we believe no one should face dementia alone. Every conversation, every shared idea and every small moment of reassurance can make a real difference.
We are looking for a warm, thoughtful and organised Dementia Adviser to join our supportive team in Central and West Lancashire working 28 hours per week on a permanent basis.
It is important to live in or close to Central Lancashire – eg. South Ribble, Preston, Chorley, and surrounds.
This is a community-based role with a special focus on telephone support, specialising in being the first voice and support to reach people in need of our help. You will be speaking with people from across Lancashire and South Cumbria many of whom may have waited months for a diagnosis, for answers and progress, or been living with new symptoms or challenges for some time before asking for help.
Alongside working from home, the role will also involve regular travel across primarily the Central Lancashire area including local outreach, meetings, direct support, and group activity provisions based on business and community needs.
You will work closely with people living with dementia and those who care about them, providing ongoing support. You will listen carefully, understand what matters most to each person and offer guidance that helps them feel steadier and more confident as their situation changes.
Your days will be varied and meaningful. You might be offering calm reassurance over the phone, or working closely with other professionals to make sure the right support is in place. You might be the Dementia Adviser on hand at a Singing for the Brain Group, or representing Alzheimer’s Society by visiting a local partner’s activity or an event on outreach.
We operate a triage system for new referrals and you will play a key part in making sure people are responded to quickly and thoughtfully. You will manage your own caseload, keeping clear and accurate records, while always seeing the person behind the paperwork.
You will be part of a caring and dynamic local team who share ideas, reflect together and support one another. There will be time to meet as a team and opportunities to keep growing your knowledge of dementia, with your manager and colleagues alongside you. We provide training and ongoing support.
You don't need previous dementia experience to apply.
Please don't be put off from applying if you don't meet every requirement listed below. We recognise the value of transferable skills, lived experience and potential. Whether your experience comes from work, volunteering, supporting someone affected by dementia, or you're looking for your first professional role, we'd love to hear from you.
About you
You will have:
- An understanding of dementia, personal experience of supporting someone affected by dementia, or a willingness to learn about the experiences of people living with dementia and those who care for them.
- Experience providing information, guidance, advice or emotional support. This could be gained through health, social care, community, voluntary, customer service, education, housing, retail, hospitality or other people-focused roles.
- Confidence building rapport and supporting people by telephone
- You will be able to listen and communicate, with the ability to build trust and rapport with people from a wide range of backgrounds.
- The ability to manage your workload effectively, with appropriate support and tools, and to balance competing priorities.
- Confidence using IT systems to maintain accurate and confidential records.
- A compassionate, non-judgemental and person-centred approach, with respect for diversity and individual lived experiences.
- The ability to travel independently.
- The confidence and ability to communicate with a wide range of people, adapting your approach to ensure understanding. You may occasionally represent Alzheimer's Society at local events, providing information about dementia and signposting people to further support and resources.
Key Responsibilities:
- Build supportive, trusting relationships with people living with dementia and their carers across, recognising and respecting individual needs and circumstances.
- Provide personalised information, advice and emotional support that reflects each person’s culture, background, values and preferences.
- Deliver support through telephone contact, partnership working with other professionals, potential for home visits.
- Specialise in triage rota and telephone support, ensuring new referrals are handled promptly, sensitively and equitably – bringing effective first support to people who have needed it for some time
- Manage a defined caseload, maintaining accurate, respectful and confidential records.
- Signpost and connect individuals to appropriate local services and community networks, reducing isolation and increasing access to support.
- Work collaboratively within a supportive team environment, contributing to reflective practice and continuous improvement.
- Facilitate and deliver regular peer support groups, creating a safe, inclusive environment where people affected by dementia can share experiences, build connections, and access tailored information and guidance.
Interviews for this role have been provisionally scheduled to take place on Teams on Friday 2 October